The pump is running dry or making a new noise.
A pump running without water damages itself quickly. Shut it off and call.
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Pool problems fall into a few groups, and the group matters because it changes who you should call and how urgent it is.
Equipment failures are the most common and usually the most fixable. Pumps, motors, filters, heaters, salt cells, chlorinators, valves, timers, and automation controllers. Most of these are repairable and some are simply at the end of a normal service life, and we will tell you which one you are looking at rather than defaulting to replacement.
Plumbing and water loss is the category people wait too long on. Water going somewhere it should not gets more expensive every week, because it takes chemistry and heat with it and can undermine what is around the pool. Skimmer cracks, return line leaks, failed seals, and underground plumbing all show up here.
Structural and surface damage is liner tears, failed patches, cracked or loose tile, damaged coping, hollow plaster, and steps pulling away. Some of it is a same-visit repair. Some of it is a signal that the pool is due for a renovation instead, and that is an honest conversation we will have with you on site.
Yes. Most of the pools we service were built by someone else, some of them decades ago. It makes no difference to us.
It depends on the season and on what is wrong. Peak summer is busier than October, and a pump that has failed completely gets prioritized over a cosmetic issue. Call the service desk and we will give you a real window rather than a hopeful one.
Properly, which means testing rather than guessing. Water can leave a pool through the shell, the liner, the fittings, the skimmer, or the underground plumbing, and each one is found a different way. We isolate it before anyone starts digging or cutting, because the alternative is opening things that turn out to be fine.
Maybe, and that is worth a call rather than a wait. Bearing noise, cavitation, and a motor struggling against a blocked impeller all sound alarming and mean different things. Some are a cheap fix caught early and an expensive one caught late.
You can buy parts from either of our stores and plenty of customers do. What we would say honestly is that anything involving gas, high voltage, or bonding is not a good place to learn, and a heater or a salt system installed incorrectly can void its warranty. Come in, tell us what you are working on, and we will tell you straight whether it is a reasonable job to take on. See stores and supplies.
We won't put a number on a web page that we'd have to walk back the moment we see your yard, and anybody who does is quoting a pool they haven't looked at. What we can tell you is what moves it: overall size, how much decking you want, whether the lot needs retaining, your finish and tile selection, the equipment package, and how hard it is to get a machine into the backyard. The consult is free and it ends with an itemized proposal and a CAD drawing, so you'll have a real number before you've spent anything.